Privacy Policy
Last updated: January 2025
Introduction
Property Refresh Maids ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services in Chicago and surrounding areas.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, home address, and billing information when you request a quote or book our services.
- Service Information: Details about your property, cleaning preferences, access instructions, and special requests.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Communication Data: Records of correspondence if you contact us via phone, email, or our contact form.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our cleaning services
- Process bookings and payments
- Communicate with you about appointments, promotions, and updates
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Analyze website usage to improve user experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our website, processing payments, or delivering services.
- Our Cleaning Staff: Team members who need your address and access information to perform cleaning services.
- Legal Requirements: When required by law or to protect our rights and safety.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications at any time
- Withdraw consent where processing is based on consent
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Trusted by 2,000+ Chicago Homes
At Property Refresh Maids, your privacy and security are our top priorities. We're committed to transparent practices in how we collect, use, and protect your personal information. Every member of our cleaning team is background-checked and trained in professional data handling practices. We never share your information with third parties for marketing purposes, and we use secure systems to protect your payment and contact details. Your home address, access codes, and personal preferences are stored securely and only shared with your assigned cleaning team.
Looking for professional house cleaning in Chicago? We offer weekly maid service with the same trusted crew every visit, thorough deep cleaning for seasonal resets, and inspection-ready move-out cleaning to help you get your full deposit back. Just finished a renovation? Our post-construction cleaning removes drywall dust and debris from every corner. Request a free quote or learn more about our team. Read our cleaning guides for helpful tips.
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